Item Restoration

Item Restoration is a free service that Blizzard offers to help restore any items that may have been vendored, disenchanted, obliterated during Legion, scrapped, or even destroyed in World of Warcraft by mistake but can only be used to restore up to fifty items once every seven days for each character. It was made available as a service on 1 May 2012 with an initial 30 day cooldown.

Restoring an item

An example mail

Players that use the service will receive the item(s) attached to a letter from Customer Support. This process is usually instantaneous and doesn't require a logoff of the character. Items that were sold to a vendor would have require buying that vendor price back to take the item from the letter.

Your Item Restoration

Greetings,

Thank you for using the Item Restoration System.

Items that were available for immediate restoration are attached to this message. Certain restorations may require assistance from our Customer Support team and can take some additional time to process. Additional information will be provided after we have had the opportunity to review your request.

Please contact us if you require additional assistance. Support tickets can be submitted through the customer support menu (the red ? on your action bar) or the Battle.net Support Site at http://www.battle.net/support.

Regards,

Blizzard Entertainment Customer Support

Notes and trivia

• This service is unavailable to accounts that do not have an active game time or subscription or is currently suspended or banned.
• This service was originally introduced with a 30 day cooldown. At some point, it was reduced down to 15 days and sometime since June 2020, it was reduced down to seven days.

External links

• Blizzard Support Service page
• Blizzard Support Support article with information - Article ID: 34576